About
Highly accomplished Marketing and Business Development professional with over 15 years of progressive experience in strategic communications, client relationship management, and operational excellence across diverse industries. Proven ability to drive brand visibility, secure new business, and optimize campaign performance through innovative strategies and cross-functional collaboration. Seeking to leverage extensive expertise in marketing, PR, and client engagement to contribute to a reputable company and achieve impactful business growth.
Work Experience
Marketing & PR. Manager
Designido Advertising
Currently leads comprehensive marketing and public relations strategies, enhancing brand visibility and fostering client relationships for Designido Advertising.
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Developed and executed integrated marketing communications plans, defining strategies, goals, and budgets to achieve client objectives.
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Orchestrated media relations strategies, securing high-level placements across print, broadcast, and digital platforms to amplify brand reach.
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Facilitated seamless communication as the primary liaison between clients and the advertising agency, ensuring effective information flow and project alignment.
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Successfully negotiated campaign details with clients and internal teams, optimizing resource allocation and project scope.
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Contributed to new business acquisition by developing and delivering compelling pitches, securing new accounts for the agency.
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Cultivated strategic relationships with industry thought leaders, significantly enhancing brand awareness and market positioning.
Business Development Sr. Account Manager
Vision Media
Managed key client accounts and drove business development initiatives, delivering tailored advertising campaigns and strengthening client relationships at Vision Media.
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Engaged directly with clients to understand advertising requirements, translating complex needs into actionable campaign briefs.
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Collaborated with agency teams to devise comprehensive advertising campaigns, ensuring alignment with client briefs and budget constraints.
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Presented campaign strategies and budget proposals to clients, securing buy-in for creative concepts and financial plans.
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Managed campaign budgets and costs, overseeing invoicing processes and ensuring financial accountability and profitability.
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Monitored campaign effectiveness, generated detailed client reports, and streamlined administrative processes to enhance operational efficiency.
Media Operations Quality Specialist
Square Cube Communications
Ensured high standards of media operations quality and project execution, supporting quality management systems and client satisfaction at Square Cube Communications.
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Ensured product quality specifications consistently met client requirements, maintaining high standards for media deliverables.
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Supported the effective operation of quality management systems, contributing to organizational efficiency and compliance.
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Planned, executed, and finalized marketing projects within strict deadlines and budget, achieving project goals consistently.
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Developed and implemented best practices and tools for project execution, enhancing overall project management efficiency.
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Presented creative campaign concepts to clients, facilitating approvals and incorporating feedback for optimal outcomes.
Senior Marketing Specialist
Sphere Consulting
Directed strategic internal and external communications, enhancing brand identity and market presence through comprehensive content development and market research.
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Directed strategic internal and external communications, ensuring consistent brand messaging across all platforms.
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Developed and maintained firm branding and visual identity guidelines, ensuring cohesive representation across all collateral.
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Conducted in-depth market research on competitive services, providing actionable insights for strategic positioning.
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Authored and updated diverse marketing collateral, including presentations, white papers, and web content, aligning with input from cross-functional teams.
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Produced high-impact PowerPoint presentations for sales and management meetings, facilitating effective communication of key strategies.
Technical Support Specialist
Cisco World Wide Customer Operations
Provided critical technical support and order management for global partners and customers, ensuring timely product delivery and issue resolution within Cisco's operations.
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Managed global partner requests, ensuring timely resolution and high satisfaction across diverse international regions.
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Expedited product handling with manufacturers, consistently meeting scheduled ship dates and optimizing supply chain flow.
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Assisted customers with product modifications and cancellations via case management, adapting to evolving demands and reducing order discrepancies.
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Processed diverse Cisco orders, including standard, non-standard, promotional, and RMA, ensuring accuracy and compliance.
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Collaborated with cross-functional teams, including manufacturing, logistics, and sales, to optimize customer and partner support workflows.
Activation Specialist
Mobinil
Managed activation processes and customer support for Mobinil, ensuring efficient service delivery and issue resolution for franchises and Points of Sale.
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Managed activation processes for Mobinil franchises and Points of Sale, ensuring operational efficiency and compliance.
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Successfully activated new customer lines, contributing to service expansion and subscriber growth.
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Facilitated seamless migration of customer lines from postpaid to prepaid services, improving customer flexibility.
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Resolved complex customer cases escalated from retail shops, improving service delivery and customer satisfaction.
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Collaborated with the Customer Service department to resolve technical errors, enhancing overall customer experience.